Interview with Thomas Firnhaber, Director of Compliance at NetSpend

NetSpend is the largest market distributor and processor of prepaid debit cards in the United States. Since NetSpend was founded, they have processed over $12 billion in gross debit volume, so that is money flowing through the cards. With more than 1 million active card holders, people can buy cards of about 60,000 locations, and an additional 30,000 locations where people can load their cards and make deposits to their accounts.

Watch our video interview with Thomas Firnhaber, Director of Compliance at NetSpend and listen to what he has to say about the following questions:

• To what extend does monitoring customer or card behavior provide better detection of possible AML or fraud at NetSpend?
• To what extent are you improving efficiency within your compliance department by leveraging workflow/case management and alert generation within Fiserv AML Manager?
• Can you tell us more about how you are using Fiserv AML Manager in risk areas beyond money laundering, such as fraud prevention?
• How easy was it for you to use your existing investment in Fiserv’s AML solution and use it for fraud prevention?
• Can you tell us how you reaped a good Return on Investment with the solution?

and more ...