Internal Fraud

The Internal Fraud Risk Manager from Fiserv provides the ultimate line of defense to detect internal fraud threats and prevent the manipulation or misuse of financial information.

A typical fraud scenario involving an insider is detected by closely monitoring high-risk transactions on high-risk accounts that show an unusually high number of inquiries by a single employee or that have been recently inquired by a high-risk employee. Examples include:

High-risk employee

Certain employees impose a higher risk than others, for instance employees that have been on the job less than five months.

Unusual insider activity

Based on the number of times the customer information system has been accessed by a single employee or contractor to inquire the details of a customer account, reveals potentially suspicious insider behavior, for instance when:

• In a call center, the number of account inquiries per employee substantially exceeds the number of customer calls received; The number of account inquiries per employee substantially exceeds the number of transactions entered;
• The number of account inquiries per employee is unusually high compared to other employees in the same position.
  

Based on the account inquiries by high-risk employees or any insider displaying unusual behavior, potentially high-risk accounts can be identified. Additionally, when fraud or other criminal activities have been detected on an account, recent employee inquiries on this account could point to potentially suspicious employees. Once one or more suspicious employees have been identified, the next step is to identify other accounts that recently have been inquired by these employees. These accounts should then be closely monitored for unusual behavior.