Professional Services

With over 160 implementations in over 40 countries in the area of financial crime, Fiserv has great experience and know-how in ensuring projects are executed on time and on budget.

With the aim of satisfying your project goals and ensuring you get the maximum benefit out of the financial crime software, Fiserv’s services are second to none in combining delivery services with product knowledge.

Our services range from consultancy and implementation to training and support. They include:

• Business Consulting (including fine tuning services)
• FIU Report Requirement Services
• Project management
• Training and workshops
• Implementation Services
• Project Management
• Hosting your AML solution in an ASP environment
• Programming Services (including customizations)
• System Administration
• New Environment Business Analysis

Example Workshops:

Fine Tuning your AML Solution

The goal is to optimize the AML Manager from a functional point of view. The project includes a multi-day in-house Workshop, where a highly experienced AML Manager specialist will discuss alignment of financial crime monitoring scenarios with corporate strategy and international best practices.

New Environment Business Analysis

The goal is to clearly define and agree on the exact functionality for the AML Manager solution in the new environment (additional branch, other country), and implement the solution in this new environment.

FIU Report Requirement Services

The goal is to clearly define and agree on the exact requirements for country-specific reporting of suspicious or large cash/currency transactions to the Financial Intelligence Unit (FIU) and configure, deliver and implement the necessary AML Manager reporting capabilities.